Reference

How We Protect Your Account and Payment Information

When you open an account with surya138, your personal and financial details are secured with encrypted storage and verified payment processing.

Encrypted account storageLocal payment verificationWithdrawal audit trail
Explore the Lobby Read FAQ
surya138 How We Protect Your Account and Payment Information
REACH US ANYTIME

How to Contact Us About Your Privacy

We make it easy to ask questions about your data, request access to your account records, or report a privacy concern. Our support team responds during business hours and can guide you through data requests, account changes and security updates. You can reach us via live chat in the lobby, email or phone—all three channels can handle privacy inquiries.

Team online

Live Chat

Open your account and tap the chat icon in the lobby. Available during peak hours for quick answers on data access, account updates and privacy concerns.

Email Support

Send a privacy question or data request to our support address. We confirm receipt within 24 hours and respond with next steps within 5 business days.

Phone Support

Call our team during business hours to discuss account security, data changes or privacy questions. We verify your identity before sharing personal information.

DATA HANDLING & SECURITY

How We Secure and Manage Your Information

Your account data and payment details are encrypted and stored separately from your game activity.

Encryption and Storage

Your login credentials, payment methods and personal details are encrypted at rest and in transit. Access is restricted to authorised staff who sign confidentiality agreements.

Cookie and Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences. We do not use tracking cookies for third-party advertising. You can disable cookies in your browser settings.

Account Verification

When you first open an account, we verify your email and phone number. Withdrawals require identity re-confirmation and destination account matching to prevent fraud.

Payment Security

Deposits and withdrawals are processed through certified payment gateways. Your DANA, OVO, GoPay and QRIS details are tokenised so we never store the raw payment information.

Data Retention

We keep account activity logs for 3 years to comply with audit requirements. Personal details are deleted 90 days after account closure unless local law requires retention.

Your Privacy Rights

You can request a copy of your data, update your profile, change your password or request deletion of your account. Contact support and we'll action your request within 5 business days.

Privacy and Data Protection Questions

We answer the questions we hear most from players about how their data flows through surya138, what information we collect, and what control they have over it.

We collect your name, email address, phone number, date of birth and address to verify your identity. We also ask for your payment method—DANA, OVO, GoPay, QRIS or bank account details—to process deposits and withdrawals. Your game activity, login history and account balance are logged automatically.

Personal details like your email and phone number are deleted within 90 days of account closure. Transaction records and game logs are kept for 3 years to comply with audit and tax requirements. Your payment method is securely deleted immediately upon request.

Yes. Open your account, go to settings and select 'Download My Data,' or contact support via live chat, email or phone. We'll compile your profile details, deposit and withdrawal history, and game activity into a file within 5 business days.

No. We never sell your personal information to advertisers or data brokers. We share payment details only with certified payment processors like DANA, OVO, GoPay and QRIS to process your transactions. We may share data with regulators if required by law.

Your payment information is tokenised—we store a secure token, not your actual card or account number. Deposits and withdrawals are encrypted and processed through certified gateways. We never store raw payment details on our servers.

Change your password immediately and contact support via live chat or phone. We'll review your recent login activity and any suspicious transactions. If fraud is confirmed, we can reverse the withdrawal and re-secure your account within hours.

We use session and functional cookies to log you in and remember your preferences. We do not use tracking cookies for advertising. You can disable cookies in your browser settings; you'll need to re-enter your login each time, but your privacy is fully respected.

Related Pages

surya138 Indonesia surya138 Casino surya138 Login Register FAQ